Privacy Policy
Your privacy matters to us. Explain My Letter is designed to help you understand important documents clearly, while keeping your personal information protected at every stage.
Who We Are
Explain My Letter is a document explanation service that simplifies complex letters and emails into plain English. When you use our website, we may process personal data to deliver this service safely, securely, and effectively.
What Information We Collect
We may collect and process:
How We Use Your Information
We use your information to:
Legal Basis for Processing
We process personal data under the following lawful bases:
How Your Documents Are Processed
Your documents are processed using secure systems, including:
These systems are used solely to generate clear summaries and explanations of your documents.
Data Protection
We use secure systems and encrypted processing to protect your data. Access is restricted and we follow a data minimisation approach — only processing what is necessary.
Data Sharing
We do not sell, rent, or trade your personal data. We may use trusted third-party providers (hosting, AI processing, payment processors) who only handle data on our behalf under appropriate safeguards.
Data Retention
Uploaded documents are automatically deleted after processing and within 24 hours. We do not retain document content beyond this period unless required for legal, security, or fraud prevention purposes. Limited system logs may be retained for operational and security reasons.
Your Rights
You have the right to:
To exercise your rights, contact us at: info@explainmyletter.co.uk
We are registered with the Information Commissioner's Office (ICO) and committed to protecting your data in line with UK GDPR.
Contact Us
If you have any questions about this policy or your data, please contact: info@explainmyletter.co.uk
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